service platform

 

As the reform of the medical care system pushes for the "containment of growth rate of medical cost," "improvement of the safety level of medical care" is also being earnestly sought. These factors are causing the business environment of medical institutions and that of the medical device industry to be increasingly harsh and ushering in an era of a serious race for survival. While profit margins narrow in the medical device industry, IMI targets to transform itself from a "corporation that sells goods to generate profits" into a "services platform corporation that lets profits grow, based on a chain of five support services."

IMI's vision is to "construct the most dependable therapeutic instrument services platform" that enables IMI customers to freely take advantage of its "Safety Management Services," "Sales Services," "Rental Services," "Maintenance Services," and "Education Services" as though they are part of the functions of their own. We accomplish this by eliminating waste from the entire value chain that includes medical institutions, manufacturers, dealers and IMI, and improving efficiency so that every one gains a greater added value.

To medical institutions, manufacturers and dealers who consider the "safety of medical care," "business efficiency improvement," and "profit improvement" to be their top priority tasks, the value of using IMI service platform has been rising sharply over the past several years.

The contribution of rental and maintenance services in IMI's operating income surged from 57% in 2002 to 70% in 2004. The transformation of IMI from being a company that sells goods to generate profits to a service platform corporation has been progressing steadily.

	- agent agreement - logistics - delivery - homologation- marketing - GMPI - sales
	- purchase - exchange of accessories - updates - maintenance- operational education - administration of usage - treatment
	- rental - management of equipment history - accessories - response to customer - recall - education - version up - maintenance - information - substitute - special order
	- human resources - organization - IT - capital - logistics - equipment - technical service system - corporate culture - brand - corporate governance